I can receive emails but cannot send out emails

There are two settings that must be set properly in order to send outgoing email through our mail server. First be sure that your outgoing mail server is set to: mail.yourdomain.com. Next, make sure that you have SMTP authentication selected. When asked for the SMTP username/password, simply enter your email address and the corresponding password.

If you are using Outlook Express as your Email Client, you can accomplish this with the following steps:

1) Go to Tools -> Accounts -> Properties -> Then click on the Servers tab.

2) In the SMTP/outgoing mail server field, enter: mail.yourdomain.com

3) Next, be sure that "My Server Requires Authentication" is checked. If this is not an option, look for an Advanced Settings button. There you should find this option.

4) If you still can not send out mail, try changing the outgoing mail servers port from 25 to 2500. Many popular Internet providers (AOL, MSN, Earthlink, etc.) block port 25 (SMTP) unless you use their mail server. Changing the SMTP port to 2500 fixes this issue. This can be done in Outlook Express from the Advanced Settings Tab.

5) If you are still experiencing problems, please contact us suppot@creativebrain.ca

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